Verzendbeleid

DELIVERY

You can have your order shipped with PostNord or GLS. We will ship your package with the most suitable transport option. 

In Europe the estimated shippingtime is between 2-6 business days, 

WHEN WILL MY ORDER BE SHIPPED?

We ship orders all 7 days of the week.

My order hasn’t arrived after 7-8 business days —what should I do?

On rare occasions, delivery may be delayed by a few weekday. Fortunately, this happens very rarely.

If you haven’t received your order within 7-8 business days from the shipping email, please contact us so we can ensure you receive your items as soon as possible.

Before contacting us, please double-check your order confirmation to ensure your delivery address is correct.

If there’s a typing error, a missing house number, or the recipient’s name isn’t on the mailbox (not applicable to business delivery), your package will be returned to us. This is a slow process and typically takes a week. If we receive your order back, we will contact you as soon as possible to find a solution.

Our customer service can be contacted at:

Email: support@incover.com (answered as quickly as possible on weekdays – within 24 hours)
Phone: +45 42 90 31 37 (weekdays 09:00–12:00 & 13:00–17:30)

IF THE ITEM IS DAMAGED UPON DELIVERY

If the item is damaged or goes missing during transport, INCOVER is liable. We encourage you to contact us within 14 days, after which a solution will be found. See “Returns & Complaints.”